Privacy Policy

Welcome to JustCasino. This Privacy Policy outlines how JustCasino collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and providing transparency in our data practices. By accessing or using JustCasino, you agree to the terms of this Privacy Policy. Please read it carefully to understand our approach to your personal data.

JustCasino operates under a strict regulatory framework, and our data processing activities comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA), where relevant. Our goal is to provide a secure and enjoyable gaming experience while respecting your privacy rights.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, gender, home address, email address, telephone number, and national identification numbers (where required for verification). We collect this during registration and account verification processes.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers (though we do not store full card details, only a tokenized version for processing), and transaction history.
• Transactional Data: Records of your deposits, withdrawals, bets, game play, and other activities on JustCasino.
• Technical Data: Your IP address, browser type and version, operating system, device type, referral source, pages visited, and timestamps. This information helps us maintain the security and functionality of our platform.
• Communication Data: Records of your interactions with our customer support team via chat, email, or telephone.
• Verification Documents: Copies of identification documents (e.g., passport, driving licence) and proof of address (e.g., utility bill) submitted for Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes.
• Publicly Available Information: In some cases, we may collect information from public sources to verify your identity or perform due diligence checks.

JustCasino uses your information for several key purposes:

• Account Management: To create, maintain, and manage your JustCasino account, including processing your registration, verifying your identity, and managing your login credentials.
• Service Provision: To enable you to use our gaming services, process your bets, deposits, and withdrawals, and provide access to various games.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, including money laundering and underage gambling. This is crucial for maintaining the integrity of JustCasino.
• Customer Support: To provide assistance, respond to your inquiries, resolve issues, and improve our customer service.
• Regulatory Compliance: To comply with our legal and regulatory obligations, such as KYC, AML, and responsible gambling requirements imposed by our licensing authority.
• Marketing and Promotions: To send you promotional offers, bonuses, and updates about JustCasino products and services, where you have consented to receive such communications. You can opt out at any time.
• Personalization: To tailor your experience on JustCasino, including recommending games or promotions based on your preferences and activity.
• Analytics and Improvement: To analyze website usage, track game performance, and gather statistical data to improve our services, website functionality, and user experience.

Our processing of your personal data is based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide you with access to JustCasino's services and to fulfil our obligations under our Terms and Conditions.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which JustCasino is subject, such as AML laws, responsible gambling regulations, and tax laws.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by JustCasino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: In specific situations, we rely on your explicit consent to process your personal data, particularly for sending marketing communications. You have the right to withdraw your consent at any time.

JustCasino may share your personal information with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, or other governmental organizations when required by law or to comply with a legal process, such as a court order or subpoena.
• Fraud Prevention and AML Agencies: To prevent fraud, money laundering, and other illegal activities, we may share information with specialized agencies and financial institutions.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of JustCasino's assets, your personal data may be transferred to the acquiring entity. We will put appropriate safeguards in place.
• Affiliates: We may share data with our affiliated companies for internal administrative purposes, service improvement, and marketing, provided they adhere to this Privacy Policy.

We do not sell your personal data to third parties.

JustCasino implements robust technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain data that is necessary for the stated purposes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, for example, if you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

JustCasino uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: These help us understand how visitors interact with JustCasino by collecting and reporting information anonymously. This helps us improve our website.
• Functionality Cookies: These are used to remember your preferences and choices, such as your username or language settings, to provide a more personalized experience.
• Marketing/Targeting Cookies: These cookies track your browsing habits to deliver more relevant advertisements and promotions.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience of JustCasino.

JustCasino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of your active account with us and a subsequent period as mandated by our licensing authority and relevant laws (e.g., AML regulations often require data retention for five to seven years after account closure).

After the retention period, your personal data will be securely deleted or anonymized, unless it is required for ongoing legal proceedings or legitimate business interests.

JustCasino may transfer your personal data to countries outside of the European Economic Area (EEA) or your country of residence, where data protection laws may differ. When we transfer your data internationally, we put appropriate safeguards in place to protect your privacy rights. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognized mechanisms for data transfers.

By using JustCasino services, you acknowledge and agree to such international transfers.

JustCasino is strictly for individuals who are 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal information, please contact us immediately.

JustCasino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of the page will indicate when the latest revisions were made.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices at JustCasino, please contact our Data Protection Officer:

• By Email: [email protected]
• Through Live Chat: Available on our website 24/7.

We are committed to addressing your inquiries promptly and transparently.